Refund Policy

How cancellations and refunds work for sessions and packages.

This page is provided for general information and does not constitute legal advice.

Before your session is booked

If you change your mind before a session is booked, contact us and we will refund you in full.

[TO COMPLETE: statutory cancellation rights for online purchases.]

After your session is booked

Cancel at least [TO COMPLETE] hours before the session: full refund, or free rescheduling if you prefer.
Cancel less than [TO COMPLETE] hours before the session: [TO COMPLETE].
No-show without notice: the session may be treated as used and not refunded. [TO COMPLETE]

If we cancel

If we cancel a session and cannot offer you a new time that suits you, we refund that session in full.

Packages

For packages, sessions already delivered are not refunded. Refunds for unused parts of a package: [TO COMPLETE].

Technical problems

If a session cannot go ahead because of a technical problem on our side, we reschedule it at no extra cost.

How refunds are paid

Refunds are made to the card or payment method you used, through our payment provider. It can take several working days for the money to appear on your account.

How to ask for a refund

Contact [EMAIL] with your name, the session you paid for and the date of payment.